Over the Christmas holidays, I read an advance copy of Gene Kim’s first novel, “The Phoenix Project.” Gene’s co-authors were Kevin Behr and George Spafford. It was a better read than I was expecting. It is about 350 pages. Here’s my review.
The book aims to describe how to bring TQM and “lean” (as in, “manufacturing”) disciplines to IT. Although TQM is especially important in the context of operations, the book shows how “systems thinking” that spans the development and IT operations organizations, and reaches upstream into finance, sales and marketing is critically important for technology-reliant companies. Because all but the most hidebound companies rely on IT to run (and transform) their businesses, the lessons in this book are generalizable to every company.